At The Perfect Sleep, formerly known as The Big Sleep Ltd in Plymouth, we have
been supplying the finest selection of hand picked beds in the Southwest since
1995, With the help from some of the largest names in the bedding industry we
have collated one of the best ranges available on the market in our extensive
showroom for you to view.
Our long established relationships with our suppliers have enabled us to offer
what we believe are some of the most competitive prices available on our
products and offer outstanding quality, service and after care.
Sleep is an important factor of your every day life, and we would advise you take the time to visit our large store where you can experience the luxury of how quality sleep should feel, our impartial staff and knowledgeable advice can help guide you to the bed of your dreams, after all you do spend 1/3 of your life in bed, why not make it comfortable.
If you would like to speak to one of our trained staff about the right bed for you then Please feel free to pop along to our extensive showroom and talk freely to one of our friendly and informative members of staff.
Contact us on 01752 268999 or even email us @firstname.lastname@example.org
Please note we are a Plymouth based limited company and we only deliver locally and surrounding areas. Sorry for any inconvenience caused.
Delivering Your Bed and Mattress
How long will my order take to arrive?
At the time you placed your order, you will have been quoted an anticipated delivery timeframe – it is however only an estimate. This is based on information from our suppliers.
Most beds and mattresses is delivered to us on time, but occasionally a manufacturer does not keep to their delivery estimate. We monitor all orders and if we become aware that there is a delay to your order, your salesperson will contact you to let you know.
We do not accept orders for special order items where ‘time is the essence of the contract’. If however the delivery date estimate has passed, you have the right to cancel your order, but you must give us a reasonable period (which we deem to be 14 days) in which to complete the delivery before you can cancel the order.
How do you arrange my delivery?
Once your order has been delivered to one of our warehouses, you will be contacted, usually by telephone, to arrange a delivery day. If we are unable to contact you by telephone, we will send a postcard asking you to contact us as soon as possible.
Our warehouses allocate deliveries to areas on one or more specific days per week. Deliveries are allocated on the basis of remaining spaces available, so it may not always possible to offer you a delivery on the next scheduled day that we are delivering in your area.
What if I am not ready to take delivery?
At the time of making your purchase, the salesperson will have quoted you an anticipated delivery time-frame and asked you to sign to confirm if you would take early delivery should your order become available sooner than anticipated.
Should you have indicated that you would not be able to accept delivery earlier than the anticipated date, we will store your order without charge for 14 days from the anticipated delivery date quoted when the order was placed. This can be increased to 28 days if we receive full settlement of any outstanding balance. Beyond 28 days, we reserve the right to charge for storage.
What time will you deliver my bed?
When we contact you to arrange delivery, depending on the area being scheduled, we will normally offer either an AM or PM delivery. We route vehicles in the most economical manner, also taking into account known traffic black spots, so it is not normally possible to give a more accurate estimate of the time we will arrive when arranging the delivery.
All our vehicles carry mobile telephones, so if requested, we can contact you en route to advise when we anticipate arriving at your house. Please also bear in mind that despite the best planning, events such traffic accidents, emergency road works or other deliveries completed on our way to you that take longer than planned, can lead to delays.
In these cases, we will always do our best to advise you of a revised anticipated time that we will reach you.
What do I need to do before delivery?
It is your responsibility to ensure that the access to the room where you wish your order delivered is adequate for the goods you have ordered. We suggest that you use the measuring guide to check the access and let us know as soon as possible if you think that there may be a problem. We do offer a Special Delivery Service for properties with particular access problems – see below.
Our delivery staff cannot be held responsible for minor damage caused while effecting your delivery, where all reasonable care is taken, so please make sure that items of value such as ornaments and pictures are moved before we arrive with your furniture.
It is your responsibility to protect existing floorcoverings and furnishings during the delivery. This is important, as any protective packaging on your bed may have become soiled by particulates, especially during transit.
For further details on access and checking that your furniture will fit, please see the enclosed sheets.
Do you offer a special delivery service?
Where there may be significant problems with delivering your order to your property, perhaps due to the need to deliver over a balcony or high walls for example, we do offer a Special Delivery service. Subject to an initial survey and assessment by one of our special delivery team, prices for special delivery start from £10. This will rise dependent on any additional specialist equipment that has to be hired and the time taken to complete the delivery.
If you feel that access may be a problem, please advise us before we arrange delivery, so that a survey can be arranged.
What can I expect when you deliver my bed?
Depending on whether you ordered in one of our stores or through our online shop, at the time of purchase you will have selected our Standard Delivery Service or our Delivery & Set-up Service. Both these services deliver to any accessible room of your choice in Devon & Cornwall, without the need for our staff to remove windows or doors.
When our delivery staff arrive, they will ask to be shown the room where you want your order placed. They will make an assessment of the route and advise of any anticipated difficulty and will attempt a delivery. At any time when it appears likely that damage will be caused to either the product or your home, they will stop and discuss the situation with you. Should you then wish them to make further efforts, you will be asked to sign a disclaimer and we will not accept any claim for minor damage to product or décor.
Please make every effort to remove any items that impede access to your chosen room, particularly valuable items such as ornaments and anything hung on walls.
If you are unable to be present during the delivery, please make sure that anyone acting on your behalf knows where you wish to have your order placed and is aware of any potential access problems.
For orders where the ‘delivery & setup service’ was purchased, our staff will unwrap, assemble and leave ready for use all applicable items, including removal of all packaging. For all other orders, your order will be left in any manufacturers’ packaging for you to unwrap – disposal of the packaging will be your responsibility.
Checking Your Bed
Should I check my order before the delivery team leave?
When our staff have completed the delivery, they will ask you (or your representative) to sign to confirm that the order has been received in good condition – so please take time to inspect all items when they are delivered.
If you have cause for dissatisfaction, make this known to the delivery staff and ensure that your comments are recorded on their delivery note and daily report.
Should you notice any problems once the delivery crew have left, you should report them to the store from which you made your purchase within 3 days. Failure to do so may result in the loss of your right to reject the goods.
What will you take away?
Our disposal service is offered on the understanding that our delivery crews will take away on a like for like basis. For example, if we are delivering an upholstery group, we will take away an upholstery group. A charge is made for each product group.
Our delivery staff are authorised to decline this service where items are heavily soiled or wet and likely to contaminate other product on the vehicle or cause injury to staff. In such cases, any disposal charges already paid will be refunded.
Cancellations & Refunds
What if I want to cancel my order?
For items ordered online (different conditions apply for instore purchases – please contact the store from which you made your purchase), you are entitled to a statutory cooling-off period beginning from the date you place your order and ending 7 working days after you received the goods. Certain goods are exempt from this cooling-off period – i.e. mattresses which have been taken out of their sealed packaging in which it was delivered, and special order or bespoke items ordered.
To cancel an order within this period, you must inform us in writing during the cooling off period that you are cancelling the contract (e-mail are acceptable). If you have not received the goods at the time of cancellation of the contract, and no delivery processing arrangements have been carried out, we will refund to you all amounts paid by you for the goods in question (including any delivery charges) in the same form of payment originally used for the purchase. This will be done as soon as possible, and no later than 30 days after our cancellation acceptance.
If you have not received the goods at the time of cancellation of the contract, but we have processed the goods for delivery, and they are already on a vehicle to you, you must not unpack the goods when they are received by you. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible (contact number detailed on the Contact Us page). We will refund to you all amounts paid by you for the goods in question, excluding the cost of collection of the goods, in the same form of payment originally used at time of purchase. This will be done as soon as possible, and no later than 30 days after our cancellation acceptance.
If you have received the goods at the time of cancellation of the contract, the goods must be returned to us as soon as possible (contact number on the Contact Us page). You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible. We will refund to you all amounts paid by you for the goods in question, excluding the cost of collection of the goods, in the same form of payment originally used. This will be done as soon as possible, and no later than 30 days after our cancellation acceptance, provided that the goods are returned by you and received by us in the condition that they were in when delivered to you.
Failure to return the goods to us means we will be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you.