The Perfect Sleep, also known as The Big Sleep Ltd in Plymouth have been supplying the finest selection of hand picked beds in the Southwest since 1995 with the help from some of the largest names in the bedding industry.

Our long established relationships with our suppliers have enabled us to offer what we believe are some of the most competitive prices available on our products and offer outstanding quality, service and after care.

Sleep is an important factor of your everyday life, and we would advise you take the time to visit our store where you can experience the luxury of how quality sleep should feel, our expert staff can help guide you to the bed of your dreams, after all you do spend 1/3 of your life in bed, why not make a wise investment.

 

FAQ

Please note we are a Plymouth based limited company and we only within Devon And Cornwall.

Delivering Your Bed and Mattress

 

How long will my order take to arrive?

At the time you placed your order, you will have been quoted an anticipated delivery time frame – it is however only an estimate. This is based on information from our suppliers.

Most beds and mattresses are delivered to us on time, but occasionally a manufacturer does not keep to their delivery estimate. We monitor all orders and if we become aware that there is a delay to your order, your salesperson will contact you to let you know.

How do you arrange my delivery?

Once your order has been delivered to one of our warehouses, you will be contacted, usually by telephone, to arrange a delivery day. If we are unable to contact you by telephone, we will send a letter asking you to contact us as soon as possible.

What if I am not ready to take delivery?

At the time of making your purchase, the salesperson will have quoted you an anticipated delivery time-frame and asked you to sign to confirm if you would take early delivery should your order become available sooner than anticipated.

Should you have indicated that you would not be able to accept delivery earlier than the anticipated date, we will store your order without charge for 14 days from the anticipated delivery date quoted when the order was placed. This can be increased to 28 days if we receive full settlement of any outstanding balance. Beyond 28 days, we reserve the right to charge for storage.

What time will you deliver my bed?

When we contact you to arrange delivery, depending on the area being scheduled, we will normally offer either an AM or PM delivery. We route vehicles in the most economical manner, also taking into account known traffic black spots, so it is not normally possible to give a more accurate estimate of the time we will arrive when arranging the delivery.

All our vehicles carry mobile telephones, so if requested, we can contact you en route to advise when we anticipate arriving at your house. Please also bear in mind that despite the best planning, events such traffic accidents, emergency road works or other deliveries completed on our way to you that take longer than planned, can lead to delays.

In these cases, we will always do our best to advise you of a revised anticipated time that we will reach you.

What can I expect when you deliver my bed?

When our delivery staff arrive, they will ask to be shown the room where you want your order placed. They will make an assessment of the route and advise of any anticipated difficulty and will attempt a delivery. At any time when it appears likely that damage will be caused to either the product or your home, they will stop and discuss the situation with you. Should you then wish them to make further efforts, you will be asked to sign a disclaimer and we will not accept any claim for minor damage to product or decor.

Please make every effort to remove any items that impede access to your chosen room, particularly valuable items such as ornaments and anything hung on walls.

If you are unable to be present during the delivery, please make sure that anyone acting on your behalf knows where you wish to have your order placed and is aware of any potential access problems.

For orders where the ‘delivery & setup service’ was purchased, our staff will unwrap, assemble and leave ready for use all applicable items, including removal of all packaging. For all other orders, your order will be left in any manufacturers’ packaging for you to unwrap – disposal of the packaging will be your responsibility.

Checking Your Bed

 

Should I check my order before the delivery team leave?

When our staff have completed the delivery, they will ask you (or your representative) to sign to confirm that the order has been received in good condition – so please take time to inspect all items when they are delivered.

If you have cause for dissatisfaction, make this known to the delivery staff who will inform the store manager.

Should you notice any problems once the delivery crew have left, you should report them to the store from which you made your purchase within 3 days. Failure to do so may result in the loss of your right to reject the goods.

What will you take away?

Our delivery staff hold a disposal license to make sure your bed and mattress is carefully dispose of. 

Our delivery staff are authourised to decline this service where items are heavily soiled or wet and likely to contaminate other product on the vehicle or cause injury to staff. In such cases, any disposal charges already paid will be refunded.

Cancellations & Refunds

 

What if I want to cancel my order?

To cancel an order, you must inform us in writing that you are cancelling the contract (e-mail bigsleep.sales@gmail.com are acceptable). If you have not received the goods at the time of cancellation of the contract, and no delivery processing arrangements have been carried out, we will refund to you all amounts paid by you for the goods in question (including any delivery charges) in the same form of payment originally used for the purchase. This will be done as soon as possible, and no later than 30 days after our cancellation acceptance.