Returns & refunds


Due to the nature of our products, the use it will be put to and the hygienic implications arising from this (The Consumer Protection (Distance Selling) Regulations act 2000), we are unable to accept the return of Mattresses, Mattress Toppers, Mattress Protectors, Pillows, Bedding or any other sundry products likely to be used against the naked skin.

We will accept the return of faulty or defective products bought in store when presented with a valid proof of purchase and no longer than 28 days from the original delivery date. These items must be returned with the original packaging and the item unused.


There is a minimum charge of £25 for collection depending on your postcode. It is the customers responsibility to ensure the product purchased is of the correct size, shape and specification before purchase and the product you are purchasing will easily fit when delivered. We will not be liable for returns and refunds in these instances.

If you suspect the item you have purchased to be faulty or defective, please contact us at any point up to the limit of any guarantee or warranty on the item. When presented with a valid proof of purchase and after inspection and confirmation of the fault by us and the manufacturer, we will offer a replacement product on a like for like basis if the fault cannot be rectified on site.

Please also see the manufacturers terms and conditions, which do vary.

Opening hours



Monday - Saturday  09.00am - 5:30pm
Sunday                      10.30am - 4:30pm

Bank Holiday            10.30am - 4.30pm

 01752 268999
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51 - 53 Exeter Street, Plymouth. Devon. PL4 0AH

Customer Parking at the rear of the building

Just look for Hill Street hidden between Exeter Street and Ebrington Street

We are in the blue building

© 2018. Proudly designed by Mark Burrage & Brian Avery of The Perfect Sleep

2018. The Big Sleep Limited trading as The Perfect Sleep. Registered in England & Wales 03125327