Terms and Conditions

The Perfect Sleep Plymouth

beds, plymouth, th perfct Sleep

The Perfect Sleep Plymouth, Beds, Mattresses

Q. What happens on the day of delivery?

You will be contacted in advance by our sales team, who will arrange a delivery date. Please make sure all access points are clear of obstacles. You should also ensure there is someone in your property to receive and sign for delivery.

Q. What happens if I am out when you deliver?

We will be unable to leave your furniture and it will be returned to our store. Someone will contact you to arrange a further delivery date. There will be a re-delivery charge.

Q. Can you take my old bed away?

Yes, in the main we can, we charge £25 per mattress or £35 per complete bed. Extra items can not be disposed of.

Exceptions include:

•Mattresses which have been badly soiled or damaged and may cause harm when removing and storing.

•Divans or Mattresses which have been left outside and are damp and moldy.

If you are having difficulties disposing of your old beds and mattress perhaps your local council may be able to assist you? Refusal to dispose of damaged or soiled products is solely at the discretion of our Delivery Team.

The only other exception is for customers who have purchased products to be delivered directly to their nominated address by our suppliers. This only affects a selected number of ranges. Further information indicating where this service is used can be found against each product it applies to.

If you have any further questions on this subject you are welcome to contact us at any time either through the store, by Email bigsleep.sales@gmail.com or telephone on 01752 268999 for further assistance.

Q. Can The Perfect Sleep store my new bed?

Yes we can, for specified orders we can hold goods for a period of 4 weeks from receipt to our warehouse or courier without charge during that period. After 4 weeks customers will be charged a storage fee of 2.5% of your final total per week unless otherwise agreed.  The balance of the order must be paid in full once we received your order to our store. 

Customers will be contacted by phone or email to be advised of the charges.

Q. What if my bed or furniture does not fit?

When ordering beds and furniture it is important to check that it will fit into your house and your room. Please check all doors, stairways and the space it has to go into carefully. Please refer to our Online Measuring Guide. If the worst happens and it really won’t fit in, we will do our utmost to help you come up with an alternative. Non standard and special orders can not be returned in this instance. Email us at bigsleep.sales@gmail.com or phone us on 01752 268999 for further assistance.